The new version of ScholarOne was released across all Taylor & Francis sites on the 7th December, and with it came some significant changes across the system, including the way deeplinks/hyperlinks work within emails that are sent out to users who are obliged to respond to certain tasks associated with manuscripts they are involved with.
A number of ScholarOne tasks and invitations are transmitted by templated emails that have deeplinks within them. These links can be found in ‘Reviewer Invitations’, ‘Create Revision and Resubmissions’ emails and ‘Approve Manuscript Transfer’. All of these have at least one level of response, e.g. Accept and Decline, and earlier this year ScholarOne received numerous reports from clients stating that security services, such as ‘Barracuda’, were, in essence, clicking the first hyperlink found in emails sent by ScholarOne. This was the security services’ way of protecting the user from potential fraud.
Unfortunately, this meant the security systems inadvertently clicked the first hyperlink that appeared in the email, which often meant that users’ responses were committed before users had a chance to read the email that was sent to them. ScholarOne has subsequently worked with Barracuda to provide a solution. Previously, users would simply be taken to a screen that would thank them for their response; 4.20 now obliges users to confirm their response by committing their decision at a second page (see below):
For all emails where this has been an issue, there will be some additional text, which is as follows:
PLEASE NOTE: This is a two-step process. After clicking on the link, you will be directed to a webpage to confirm.
Once the user’s response has been confirmed at the new page, the user will be sent the standard email.