Emails from both ScholarOne and Editorial Manager are now DMARC compliant, and when sending to email servers that are using authentication criteria – such as Gmail, Yahoo, AOL and many institutions – the email will pass through without any problems. These updates to ensure compliance are now in place and no further action within your peer review system should be required. It is, however, worth noting a few key points:
- When you forward emails received from your peer review system to another recipient this may result in bounce backs.
- Likewise, if you currently use any forwarding rules on your email inbox, the forwarded message will not be delivered successfully and will result in a bounce back. This is caused by the forwarded email having the origin content, but not the embedded security certifications that allow it to be DMARC compliant. Any forwarding rules in your email account should be disabled.
Some useful tips
If you want emails sent from your peer review system to automatically be sent to multiple email addresses, such as an institutional address or work email, and a personal email address, go to the ‘edit your account’ area of the peer review site and include an alternative email address in the primary cc line. This will ensure emails go to both your main email address and the additional one supplied without the need for forwarding rules on your own mailbox. This is the most assured way to avoid possible bounced emails.
Should you, or your editorial colleagues, receive any failed delivery bounce back messages, please retain these so the exact wording can be sent on to technical support teams. This information will help our peer review system suppliers ensure that all emails remain DMARC compliant and that they are adapting to any other changes to how servers are handling emails.
If you have any questions, don’t hesitate to contact either your Peer Review Systems contact or the Managing Editor of your journal.
If you think that email notifications from ScholarOne are failing to reach your inbox, please check your SPAM Folder. This is particularly important because if emails are not reaching your SPAM Folder then the ScholarOne email address will need to be whitelisted (approved) by your server, and you will start to receive emails generated by ScholarOne. This tends to be an issue for institutional addresses, e.g. university servers.
If you feel that you have been affected by this issue, you will need to get in touch with your IT department.